Most clients provide access via key, lockbox, garage code, or smart lock. As long as entry instructions are clear and pets are secured, we can complete the service independently.

Yes. We typically bring all necessary supplies, including vacuums, mops, microfiber cloths, and cleaning products. If you have allergies or preferences, you can request specific products during booking.

Standard (Recurring) Clean: Maintenance-level cleaning for homes already in good condition.

Deep Clean: More detailed service addressing buildup, baseboards, grout, vents, blinds, and neglected areas.

Deep cleaning is recommended for first-time clients before starting recurring service.

It depends on square footage, number of bedrooms/bathrooms, condition of the home, and number of cleaners.

Example: 3 bed / 2 bath (maintenance condition) → 2.5–4 hours with a 2-person team.

Pricing depends on size of home, frequency, condition, and add-ons requested.

Typical recurring cleaning: $150–$250 for an average 3 bed / 2 bath home. Deep cleans cost more due to additional labor.

Exterior cleaning is standard. Interior appliance cleaning (oven, fridge, microwave, cabinets) is typically an add-on service or included in deep clean packages.

Pets are common. Please secure pets if they’re aggressive, and let us know ahead of time. Heavy pet hair may require additional time or a small surcharge depending on severity.

Reputable companies carry liability insurance, document incidents immediately, notify clients promptly, and file claims if needed. Damage claims are rare but addressed when policies are followed.

Most companies offer a 24-hour satisfaction guarantee. If an area was missed, we’ll return to correct it at no additional charge.

Light furniture (chairs, small tables) may be moved. Heavy furniture, large beds, or fragile antiques are typically not moved for safety and liability reasons.

Yes. Cleaning services clean surfaces — they do not organize clutter unless specifically hired for organizing services. Clearing countertops and floors improves results and saves time.

• Weekly: Homes with kids, pets, or high traffic
• Biweekly: Most common option
• Monthly: Light maintenance homes

The first visit often requires a deep clean before starting recurring service.

Professional cleaning companies should carry general liability insurance, bonding (theft protection), and workers’ compensation (if employees). Always verify coverage before hiring.

Many companies offer green cleaning options, fragrance-free products, and non-toxic alternatives. Request this during booking so we can plan accordingly.

Sanitizing requires an EPA-approved disinfectant, proper dwell time (usually several minutes), and a clean microfiber cloth. High-touch areas like light switches, doorknobs, and faucet handles are prioritized.

Interior window cleaning is often an add-on. Exterior window cleaning is usually a separate service and may require specialty equipment.

Most companies require 24-hour notice. Late cancellations may incur a fee. Policies should be clarified during booking.

Yes, but post-construction cleaning requires specialized dust removal, may require HEPA vacuums, takes significantly longer, and costs more than standard cleaning.

Surface mildew in bathrooms can be treated. Active mold infestations require licensed mold remediation specialists and are typically outside the scope of standard cleaning services.

• Declutter surfaces
• Secure pets
• Provide access instructions
• Communicate special requests
• Remove valuable or fragile items

For best results, first-time clients should consider scheduling a deep clean.