Privacy Policy

At Suds Cleaning, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, requesting a quote, booking services, or communicating with us.

Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Property address
Service preferences
Booking details
Payment-related information where applicable
Any information submitted through contact forms, quote requests, or booking pages

We may also collect technical information such as:

IP address
Browser type
Device information
Website usage data through cookies and analytics tools

How We Use Your Information

Your information may be used to:

Respond to enquiries
Provide quotes
Confirm and manage bookings
Deliver cleaning services
Send appointment reminders
Communicate service updates
Improve customer experience
Process payments where required
Follow up after completed services

Marketing & Promotional Communication

By submitting your contact information through our website, forms, or booking system, you may receive occasional updates from Suds Cleaning, including:

service offers
promotions
seasonal cleaning reminders
new service announcements

You can opt out of marketing communications at any time by contacting us directly or using unsubscribe options where available.

Booking & Service Data

Information provided during booking may be used to:

schedule services
manage service history
personalise future appointments
improve service recommendations

We retain service-related records where necessary to support repeat bookings and customer support.

Payment Information

Where payment is required, transactions may be processed through secure third-party payment providers. We do not store full payment card details on our systems.